Privacy policy

Effective Date: November 1, 2025

Effective Date: November 1, 2025

At Cowgirl Home and Ranch, we are committed to protecting your privacy and handling your personal information with care and transparency. This Privacy Policy explains how we collect, use, store, and share information when you visit our website at cowgirlhomeandranch.com or interact with our services.

Information We Collect

We collect personal information that you provide to us, including:

  • Contact Information: Name, email address, phone number, shipping and billing addresses

  • Payment Information: Credit card details and billing information (processed securely through our payment processor)

  • Account Information: Username, password, and purchase history if you create an account

  • Communication Preferences: Your preferences for receiving marketing communications via email and SMS text messages

  • Browsing Information: Information about your interactions with our website, including pages visited, products viewed, and items added to your shopping cart

How We Collect Your Information

We collect information through various methods:

  • Direct Collection: When you make a purchase, create an account, sign up for our newsletter, or contact customer service

  • Automated Collection: Through cookies, web beacons, and similar technologies that track your browsing behavior on our website

  • Third-Party Sources: From payment processors, shipping providers, and marketing platforms that help us operate our business

SMS Marketing Program

Program Description: When you opt in to receive SMS messages from Cowgirl Home and Ranch, you consent to receive marketing text messages including promotional offers, new product announcements, exclusive sales, and cart reminder messages. Message frequency varies but typically ranges from 2-8 messages per month. Message and data rates may apply.

Phone Number Usage: We collect and use your phone number to send you SMS marketing messages, transactional notifications about your orders, and abandoned cart reminders. We do not sell your phone number to third parties for their marketing purposes. Your phone number is shared only with our SMS service provider (Klaviyo) and other essential service providers who help us operate our SMS program.

How to Opt Out: You can opt out of SMS marketing at any time by replying STOP to any message. You may also opt out by contacting us at [your contact email]. Opting out of SMS marketing will not affect transactional messages related to orders you have placed.

SMS Abandoned Cart Reminders

Cowgirl Home and Ranch's website uses cookies and similar tracking technologies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages via SMS to help you complete your purchase. We capture the following information to identify abandoned carts:

  • Items added to your cart

  • Your session activity on our website

  • The time and date of cart abandonment

  • Your contact information if previously provided

Cart reminder messages are sent only to customers who have explicitly opted in to receive SMS marketing from Cowgirl Home and Ranch and are sent within 48 hours of cart abandonment.

How We Use Your Information

We use your personal information for the following purposes:

  • Order Fulfillment: Processing and shipping your orders, communicating about order status

  • Customer Service: Responding to your inquiries, resolving issues, and providing support

  • Marketing Communications: Sending promotional emails, SMS messages, and personalized offers (only with your consent)

  • Website Improvement: Analyzing browsing patterns to enhance user experience and product offerings

  • Abandoned Cart Recovery: Reminding you about items left in your shopping cart via email or SMS

  • Legal Compliance: Meeting legal obligations and protecting our rights

Data Sharing and Third Parties

We may share your personal information with the following categories of third parties:

  • Service Providers: Companies that help us operate our business, including payment processors (Shopify Payments), shipping carriers, email marketing platforms (Klaviyo), and website hosting providers

  • Business Partners: Trusted partners who assist with marketing, analytics, and business operations

  • Legal Requirements: Government agencies, law enforcement, or other parties when required by law or to protect our rights

Important SMS Opt-In Data Protection: The above data sharing practices exclude text messaging originator opt-in data and consent. Your SMS opt-in data and consent information will not be shared with any third parties except our SMS service provider (Klaviyo) who helps us operate our text messaging program. We do not sell your SMS opt-in information to any third parties.

Location Tracking and Location-Based Services

Currently, Cowgirl Home and Ranch does not collect precise geolocation data from your device. However, we may collect general location information (such as city, state, or country) derived from your IP address when you visit our website. This information is used for the following purposes:

  • Customizing website content and product recommendations based on your region

  • Analyzing website traffic patterns and user demographics

  • Preventing fraud and ensuring security

  • Complying with regional legal requirements

We do not track your physical location through GPS or other device-based location services. If we implement location-based services in the future, we will update this Privacy Policy and obtain your explicit consent before collecting precise location data.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Remember your preferences and shopping cart contents

  • Analyze website traffic and user behavior

  • Personalize your shopping experience

  • Track abandoned carts for recovery purposes

  • Deliver targeted advertising

You can control cookie preferences through your browser settings. Please note that disabling cookies may limit your ability to use certain features of our website.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, secure servers, and restricted access to personal data. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Your Privacy Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of the personal information we hold about you

  • Correction: Request correction of inaccurate or incomplete information

  • Deletion: Request deletion of your personal information (subject to legal retention requirements)

  • Opt-Out: Unsubscribe from marketing emails and SMS messages at any time

  • Do Not Sell: Opt out of the sale of personal information (we do not currently sell personal information)

To exercise your rights, please contact us at [your contact email or phone number].

Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a new effective date. Your continued use of our website after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:

Cowgirl Home and Ranch
Click HERE to Contact Us